Resort Training

Turnkey Training for Resort Employees!

Imagine being able to consistently provide high-quality, effective training for your staff and place some of the best practices and most useful knowledge of the industry at their fingertips. Now you can!

Front Desk Management

The developers of the training modules started their careers as Front Desk clerks and have an understanding of the resource limitations. The training is simple but can be used to equip staff members with a depth of knowledge needed at the Front Desk. Here is a list of the training modules designed specifically for the Front Desk. Learn to deliver excellent customer service from Check-In to Check-Out.

  • Check – In Process
  • Daily Operations
  • Servicing
  • Resolving Challenges
  • World Class Knowledge

    Timeshare 101 includes not only a comprehensive training suite for resort operations, but an in-depth industry knowledge base. The knowledge base is searchable so the staff members have a complete resource available at their finger tips. The knowledge is a companion to the training modules. The training modules include courses for each area of resort operations.

  • Timeshare Fundamentals
  • Ownership Fundamentals
  • Front Desk Fundamentals
  • Inventory Management Fundamentals
  • Servicing Fundamentals
  • Personal Development
  • Management Fundamentals
  • Training with Rich Media

    Animated trainers, music, learning games, video clips, and quizzes are tools used throughout the training modules to reinforce learning presentation and keep the interest of the employee. The demo course shows examples of the many training tools available in the modules.

    First Class Support

    Our staff is available to answer questions about training and evaluating the type of training you may need. Our goal is to assist in your training needs.